Mapping Your Digital Ecosystem

Presenter: levelos
Co-Presenter(s):
n/a

Rather than looking at systems such as your website and CRM as silos, wouldn’t it be better to understand how all of your tools fit together? In this session, walk through how to map your digital ecosystem, and how to use that insight to create a roadmap for improvements which could include automated integrations, select custom functionality, and new tools to replace legacy systems. When the journey is complete, your team will be more efficient, you will gain a holistic view of how your constituents engage with your organization, and you can create more personalized, compelling digital experiences for your users.

Slides (will be further refined for this conference): https://docs.google.com/presentation/d/1-oY-aQ-ogfOhvr_3hZ6Wq1BYON9SkyG3_XLkOhX0joA/edit

Audience
Experience Level
Beginner
Session Track