How we trained over 80 content managers to use Drupal

Experience level: 
Session Track: 

Business and Strategy

The purpose of this track is two-fold - one angle helps you to understand the advantages of Drupal from an organizational leadership angle and the other is to highlight the great Drupal sites and projects you're working on and to show what's possible. These sessions are business focused, and will be non-technical.


We trained a wide variety of Content Managers from different fields and differing levels of technical knowledge--Detectives, Engineers, Accountants, GIS Analysts, and Interns--when we moved to and Drupal as a CMS this past year.

You can't run a large website without knowledgable Content Managers. They're the ones who, if trained properly, will keep your site going for years and years. If they get the right training, they'll generally start teaching each other and the knowledge will become common instead of specialized. It's easier for a content owner to ask someone sitting close to them how to do something on the CMS rather than track down the Web Admin or call IT/Communications.

The problem is that these employees have 40+ hours a week already. So when a manager tosses their department's web content on them it takes time to learn and it's generally hard for them to get away from their regular work.

In this presentation we'll explain what our strategy was for getting all of our content owners up and running on Drupal. We'll explain how we approached this training and what we found that worked.