Juan J. Kassar
7408 Parkwood Ct. Apt. 102, Falls Church, Va. 22042
Cell (571) 527-8369
PROFESSIONAL SUMMARY
Award-winning customer support professional who is motivated to perform at peak levels to meet company goals. Extensive experience in information technology, library systems and customer service. Team-player who is reliable and adaptable in dynamic environments.
WORK HISTORY
10/2013-07/2014 Account Executive
Sage Payment Solutions -McLean, VA
• Built network of clients through investigated leads self-sourcing and networking activities.
• Delivered outstanding and compelling sales presentations and proposals, both in person and on the phone.
• Tracked all sales activity and results in CRM system.
• Attended weekly, monthly sales meetings and training.
• Informed prospective and established clients of new products and service offerings.
10/2011-10/2013 Tech Support Deployment
Sage Payment Solutions McLean, VA
• Provided base-level IT support to non-technical personnel.
• Responded and prioritized incoming calls, sales leads, and requests for technical support.
• Met and exceeded company productivity goals for 2013.
• Resolved problems regarding malfunctioning products, damaged or displaced packages, and followed up with clients to ensure optimal customer satisfaction.
• Prepared and deployed welcome kit to new merchants' accounts.
• Placed orders, created accounts and set up equipment for clients interested in new services.
• Prepared daily statistics of order process.
• Responsible for inventories of materials needed for welcome kit deployment, included but not limited to QRG, OVLY, folders, envelops, etc.
0112008 to 10/2011 Systems Administrator
• Provided administration, analysis, design and functions for both Windows and Mac servers to address the needs and requirements of staff and users.
• Researched, developed and implemented new software applications and hardware solutions.
• Assisted in the documentation and creation of departmental procedures.
07/1998-06/2007 Information Specialist (Reference and Circulation Services) Organization of American States (OAS) -Washington, D.C.
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business.
• Assisted Patrons on research techniques, including OAS on-line catalog, indexes, internet
and supporting links.
• Processed interlibrary loan utilizing OCLC First Search engine.
• Used IDMS (Intelligence Document Management System) for official document searches
not available to the public.
• Processed materials for preservation and managed the archive.
• Organized, preserved, and identified over 40,000 items in the Photograph Collection.
• Controlled circulation materials and kept track of checked-out material with the automated
circulation system.
• Organized and identified books, periodicals and documents according to the Library of
Congress Classification or by OAS or UN Official Records Classification System.
• Served as Information Specialist for various conferences and assemblies; responsible for
researching, and providing document references to OAS Staff, including translators, high
level officials and the International Press.
• Recovered, organized and archived critical historical records, photographs and maps for the
Organization of American States.
• Developed a map database for historical information tracking for the Organization of
American States
EDUCATION
2003 B.S. Degree in Decision Science and Management Information Systems
George Mason University, Fairfax VA
1993 Associate of Science: Computer Science
Instituto Universitario Tecnologico Isaac Newton Valencia, Venezuela
CERTIFICATIONS
Real Estate Principal, Virginia Real Estate Practice & Law
Modem Archive Institute (NARA preservation of all material formats)