Jessica Moore is an Engagement Manager at Fig Leaf Software, with 18 years of expertise in user experience design and a focus on usability and accessibility. She has presented at conferences for the Usability Professionals’ Association and ASIS&T, and most recently at Washington D.C.’s Mobile UX Camp. She has a forthcoming article in the Journal of Web Management and Marketing, co-authored with Vlad Oprica and Dave Gallerizzo: "Why single sign-on is so expensive and what you can do to reduce costs".