How to give feedback while keeping your head

Have you ever wanted to give feedback to a coworker or manager and were afraid of what their reaction would be? Have you ever had a project that was going off the rails and you were worried about how the client would react?

We've all been there. No one likes having a difficult conversation, but there are ways to successfully communicate your thoughts without the other party getting defensive or upset.

During this presentation, we'll discuss the following:

• How to build relationships so that difficult conversations are easier
• The concept of radical candor
• Following up after a crucial conversation